Refund Policy

Last updated: May 2, 2026

1. Subscription Refunds

InnerHaven offers Starter ($15/month or $150/year) and Unlimited ($25/month or $250/year) subscription tiers. Regarding subscription refunds:

• Refunds can be requested within 7 days of the start of your current billing period — not only your first one, so the window opens again at each renewal
• A refund can be taken once every 90 days
• Eligible refunds can be requested yourself from your dashboard; you do not need to email us
• Prorated refunds are not available for mid-cycle cancellations
• Cancelling your subscription stops future billing; access continues until the end of your current billing period
• Subscription refunds are reviewed on a case-by-case basis and are not guaranteed

2. Message Pack Refunds

Message packs (Small at $3 for 100 messages, Medium at $7 for 250 messages, and Large at $15 for 500 messages) are non-refundable once messages have been used. The following applies:

• Refunds may be available when no messages from the pack have been used
• Partial refunds are not available for packs that have been partially used
• Requests are reviewed based on usage at the time of the refund request

3. Voice Minute Pack Refunds

Voice minute packs follow the same policy as message packs:

• Refunds may be available when no voice minutes from the pack have been used
• Partial refunds are not available for packs that have been partially used

4. Bundle, Keep Going, Instant Refresh & Saved Moment Purchases

Other one-time purchases follow the same general principle:

• Bundles (combined message + voice packs) are refundable only when none of the included messages or voice minutes have been used
• Keep Going micro-purchases ($1) are non-refundable once the bonus messages have been applied to the companion
• Instant Refresh purchases ($2–$4) are non-refundable once the daily message counter has been reset
• Saved Moments ($1 per moment) are non-refundable once the moment has been generated and delivered
• Preview Continuations ($1) are non-refundable once the additional preview messages have been applied

5. How to Request a Refund

If your subscription is eligible, the fastest route is your dashboard, which processes the refund immediately without waiting on us. Otherwise:

• Email support@innerhavenai.com with the subject line "Refund Request"
• Include your account email, the date of purchase, and a brief reason for the request
• We aim to respond within 2 business days
• Approved refunds are generally processed within 5—10 business days

6. Exceptions

We may consider exceptions to our standard refund policy in the following situations:

• Technical issues that prevented you from using the service as intended
• Billing errors (double charges, incorrect amounts, or similar)
• Extenuating circumstances, reviewed on a case-by-case basis

Exceptions are at our discretion and do not create an obligation for future requests.

7. Stripe Processing

All payments for InnerHaven are processed through Stripe. Refunds, when approved, are returned to the original payment method used for the purchase. Processing times may vary depending on your financial institution.

8. Contact

For refund requests or questions about this policy:

• Email: support@innerhavenai.com
• Or through our contact page