Refund Policy

Last updated: February 16, 2026

1. Subscription Refunds

InnerHaven offers Starter ($4.99 per month), Adult ($14.99 per month), and Unlimited ($24.99 per month) subscription tiers. Regarding subscription refunds:

• Refund requests may be considered when submitted within 7 days of the initial purchase
• Prorated refunds are not available for mid-cycle cancellations
• Cancelling your subscription stops future billing; access continues until the end of your current billing period
• Subscription refunds are reviewed on a case-by-case basis and are not guaranteed

2. Message Pack Refunds

Message packs (Small at $2.99 for 100 messages, Medium at $6.99 for 300 messages, and Large at $14.99 for 1,000 messages) are non-refundable once messages have been used. The following applies:

• Refunds may be available when no messages from the pack have been used
• Partial refunds are not available for packs that have been partially used
• Requests are reviewed based on usage at the time of the refund request

3. Voice Minute Pack Refunds

Voice minute packs follow the same policy as message packs:

• Refunds may be available when no voice minutes from the pack have been used
• Partial refunds are not available for packs that have been partially used

4. How to Request a Refund

To request a refund:

• Email support@innerhavenai.com with the subject line "Refund Request"
• Include your account email, the date of purchase, and a brief reason for the request
• We aim to respond within 2 business days
• Approved refunds are generally processed within 5—10 business days

5. Exceptions

We may consider exceptions to our standard refund policy in the following situations:

• Technical issues that prevented you from using the service as intended
• Billing errors (double charges, incorrect amounts, or similar)
• Extenuating circumstances, reviewed on a case-by-case basis

Exceptions are at our discretion and do not create an obligation for future requests.

6. Stripe Processing

All payments for InnerHaven are processed through Stripe. Refunds, when approved, are returned to the original payment method used for the purchase. Processing times may vary depending on your financial institution.

7. Contact

For refund requests or questions about this policy:

• Email: support@innerhavenai.com
• Or through our contact page