Every Email InnerHaven Can Send You, and the One Switch That Does More Than It Says
Nobody has ever written down what this product can put in your inbox. So here is the whole list, counted by hand from the code the morning this published rather than estimated: twenty-five senders exist. Thirteen of them are account emails that reach you regardless of any setting. Nine are the marketing side, each carrying a one-click unsubscribe, and seven of those nine cannot fire at all unless a person here presses a button. Two go to us rather than to you, and one is a dispatcher rather than an email. That inventory is useful on its own. It also sets up the thing actually worth knowing, which is what the switch in your dashboard reaches.
The Thirteen You Cannot Turn Off
These are the account emails, and they are the ones your settings deliberately do not govern, because each is a receipt or a key rather than a message from us. Named individually, because a count you cannot check is not worth printing: the welcome email, the address verification email and its reminder, the password reset, the subscription confirmation, receipts for a message pack, a voice pack and a bundle, the cancellation notice, the refund notice, payment action required, payment failed, and the abandoned checkout note.
Your dashboard says as much, and in this case the label is accurate: transactional emails are always sent. If you are wondering why you still hear from us after switching everything off, it will be one of those thirteen, and every one of them is either something you just did or something about your money.
The Nine on the Marketing Side
Nine senders carry a List-Unsubscribe header, which is the machine-readable way of saying this is marketing and here is the door. Two of them run on their own schedule: the weekly digest, and the proactive outreach email your companion sends when it reaches out and you have not been around recently. The other seven are campaign emails covering things like a feature update, a community launch, a portrait feature, and a few nudges keyed to how far into the product you have gotten.
Seven emails only a person can send
Those seven have no automatic trigger anywhere. They are dispatched through a single bulk-campaign path that lives behind an admin session, an explicit typed confirmation, and a mandatory recipient limit, and that path filters out anyone who has opted out before it builds its list. We also checked the server itself this morning rather than trusting the code alone: no scheduled timer fires them, nothing in the system's scheduled-job directory mentions this product, and the machine runs exactly three jobs for InnerHaven, none of which sends a campaign. So the honest description is not that these emails never arrive. It is that when one does, somebody here decided to send it that day.
About the weekly digest, plainly: it is a designed sender that runs on a schedule, it sits on the marketing side of the line, and its delivery has been unreliable for some accounts. We would rather tell you that than list it as a thing you can count on receiving. It is on our repair list, not on your to-do list.
The Switch, and What It Actually Reaches
Your dashboard carries one toggle for all of this, labelled Marketing Emails and described as covering product updates, tips, and promotional offers. Turn it off and it does everything that description implies: the campaign audiences exclude you, the digest query excludes you, and the bulk dispatcher excludes you.
And one thing the description does not mention
The same flag is also read inside the eligibility check for proactive companion check-ins, and it is read early in that check, before the code decides whether a check-in would travel by email or arrive as a note inside the app. The practical consequence: switching off Marketing Emails also switches off your companion reaching out at all, including the in-app note that never touches your inbox. That is a real and reasonable thing to want. It is just more than the label promises, and you deserve to make that trade deliberately rather than discover it later as a silence you cannot explain.
If what you wanted was quieter check-ins rather than none, the settings for that are elsewhere and are a separate subject: their cadence, their windows and their limits are covered in yesterday's piece on the outreach clock. And if what you want is no check-ins while keeping the marketing mail, the switches for that are the two channel toggles for in-app and email, which turn outreach off without touching this flag.
The Unsubscribe Link, and Its Quiet Second Effect
Every marketing email carries a one-click unsubscribe, signed per recipient so the link in your copy works only for your account. Two things worth knowing about what it does.
Both flags, one click
- It sets two flags, not one. Clicking unsubscribe writes the marketing opt-out and a second re-engagement flag, which is an independent hard stop in the same eligibility check. So the link is at least as broad as the dashboard toggle, with the same consequence for check-ins.
- It does not open a preferences page. There is no unsubscribe screen to land on: the endpoint does the work and answers in machine-readable form. Nothing has gone wrong if you do not see a friendly confirmation page. The change is already made, and your dashboard is where you would go to reverse it.
The Inventory, in One Place
What can reach you, and what governs it
Thirteen account emails tied to signing up, signing in, paying, or being about to pay: no setting stops these, by design. Two scheduled marketing sends: the weekly digest and your companion's outreach email. Seven campaign emails: operator-triggered, never automatic. One switch labelled Marketing Emails that governs all nine of the marketing senders and, less obviously, every proactive check-in on both channels. One unsubscribe link per marketing email that does the same job and a little more. And two notifications that go to us rather than to you, which is why they are named here but never land in your inbox.
The reason to publish this rather than a friendly summary is the same reason we published the offer inventory and the account-deletion walkthrough: a product that will not tell you what it can send you is asking for a trust it has not shown its work for. Every number above is one a person here counted by naming the senders, and every one of them can move in a single change, which is exactly why the count is dated. If it moves, this page is wrong and should be corrected. For what we do with anything you give us in the first place, the privacy piece is the companion to this one.
Set It the Way You Want It
The toggle, the channel switches, and the check-in settings all live in one place. Now you know what each of them reaches.
Open Your Dashboard