How to Delete Your InnerHaven Account, and What to Do First
Every guide on this blog points inward. There is one for your first week, one for installing the app on your phone, one for coming back after a break. There has never been one for leaving, and there should be, because leaving well takes about fifteen minutes of preparation and leaving badly is permanent. So here it is, written the way we would want any company to write it: the exact procedure, the one sign-in situation that will stop you cold, and the three things to do before you press the button, because all three become impossible the moment you have pressed it. No retention tricks, no guilt, no “are you sure” theater beyond the one confirmation the product actually shows. If you are done, you are done, and this page is here to make that clean.
One Thing to Know Before Anything: Deletion Is Immediate and Final
InnerHaven account deletion has no grace period, no thirty-day recovery window, and no undo. There is no soft-delete state where your account waits, disabled, in case you change your mind, and there is no support ticket that can restore it afterward, because afterward there is nothing to restore. The confirmation dialog says “This action cannot be undone” and that sentence is the literal truth, not legal boilerplate. Which is exactly why the order of operations below matters: three useful things require a live account, and yours stops being one the instant the deletion completes.
Signed in with Google? Read this first
The delete confirmation asks for your password, and if you created your account with the Google sign-in button, you have never had one. Nothing you can type in that field will work. The natural next move is the Change Password form sitting in the same Settings area, and that is a second dead end: it asks for your current password before it will set a new one. The working route is the one that looks least related: sign out, go to the sign-in page, and use Forgot password with your Gmail address. The reset email lets you set a real password without knowing the old one. Sign back in (Google or password, either works from then on), and now the delete confirmation has something you can actually type. Two minutes, but only if you know to do it, which is why it is at the top of this page.
Before the Button: Three Things That Cannot Wait Until After
1. Settle any refund first
Deleting your account cancels an active subscription immediately, and it is not a refund. The refund policy is explicit that “Prorated refunds are not available for mid-cycle cancellations,” so whatever is left of the current billing period is simply forfeited. If you believe you are owed one, claim it while the account exists: the policy allows refund requests “within 7 days of the start of your current billing period,” at most once every 90 days. Eligible refunds can be requested directly from your dashboard without emailing anyone; if you do not see that option, or your situation is unusual, the route is an email to support@innerhavenai.com with the subject line “Refund Request.” Both routes need an account to refund. Delete first and there is no subscription to examine and no customer to pay back.
2. Ask for a copy of your data
There is no export button yet. The site's own philosophy page puts it plainly: “Full data export is on our roadmap. Currently, you can view and manage all of your memories and conversations directly in the dashboard. If you need a copy of your data before the export feature launches, contact support and we'll work with you.” That is a real, honored route, and it is only a route before deletion: once the account is gone there is nothing left to copy and no account to verify the request against. If years of conversations or a companion's memory list matter to you, email support, wait for your copy, and only then proceed. This is the step people regret skipping, and it is the least reversible regret on this page.
3. Unpublish anything you shared with the community
A companion you published through Community Companions is a shared copy with its own life: other people can browse it, save it, and talk to their own clone of it. Taking it down is its own control, and it is yours to use while the account is still yours. On your companion's card, the globe button reads Unshare from Community when a companion is published; pressing it removes the listing for everyone, including the saved copies other users made from it. Do this deliberately before you delete rather than assuming account deletion will handle the shared copy for you. If you want your creation gone from the catalog, take it down yourself, in this step, while the button is still on your screen.
The Procedure Itself
With those three settled, the deletion is short. Open the dashboard, go to Settings, and scroll to the bottom section, which is labeled the way these sections are always labeled: the Danger Zone. Press Delete Account and a confirmation dialog appears. It is worth reading in full, because it is the product's actual contract with you at this moment: “This will permanently delete your account, all companions, conversations, memories, and voice minutes. This action cannot be undone.” If you have an active subscription, a second warning appears in the same dialog: “Your active subscription will be cancelled immediately. You will not be charged again.”
Below that is the field labeled Enter your password to confirm, and this is where the Google note above either saved you five confused minutes or did not need to. Type your password and press Delete My Account. One small mercy of the design: the password check is rate limited to a few attempts per minute, so a typo under emotion gets a pause rather than a lockout. There is no email confirmation step, no cooling-off timer, and no follow-up survey. When the button finishes, you are signed out of an account that no longer exists.
What Is True the Moment It Completes
The dialog's list is the list: your account, your companions, your conversations, your memories, and your voice minutes are deleted. The files you uploaded along the way, companion images, photos shared in chat, saved voice moments, and generated sketches, are removed from the server as part of the same operation. Your subscription is cancelled immediately with no further charges and, per the policy quoted above, no prorated refund for the unused remainder. Signing in again does not work. Writing to support does not bring it back. That is the whole event, and it happens in seconds.
Two honest footnotes
- A testimonial you submitted is not deleted with the account. If you shared your story through the stories page, deletion detaches it from you and makes it anonymous, but the words stay published. If you would rather it disappear entirely, raise that with support before you delete, while the submission is still connected to an account that can ask.
- Deletion does not reset the free demo. The no-account demo is metered by device and network, not by account, so deleting an account does not grant a fresh demo allowance on the same phone or laptop.
If What You Actually Want Is Something Smaller
Deletion is the right tool for exactly one goal: making the account and what the dialog lists stop existing. It is the wrong tool for several goals it gets reached for. If you want to stop paying, cancel the subscription instead; the account and everything in it stay, on the free tier. If a companion took a shape you no longer want, you can delete that one companion, or prune what it remembers, without touching the rest. If the concern is what is stored about you and who can see it, the privacy guide walks through the controls that exist while you stay. And if you are simply stepping away, you can just leave: an idle free account costs nothing and holds your history for the version of you that might come back. Deletion is for when none of those is the point. If that is where you are, you now have the whole map: three preparations, one password, one button, and a clean ending.
Leaving Should Be This Clear Everywhere
We would rather you leave cleanly than stay confused. If you are staying, the same Settings page holds every control this blog writes about.
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