Everything You Can Take With You
This site has a walkthrough for deleting your account and a guide for getting back into one. The case in the middle has never been written down: what a copy of your account actually contains. Not what we would like it to contain, and not a summary of the categories — the real list, read out of the builder that assembles it, item by item, including the four places where it does not match what you see on screen.
What Comes Out
One file, machine-readable JSON, with thirty-six sections in it: your profile and thirty-five more. Dates come out as full timestamps rather than as the friendly versions the interface shows you.
The conversation side
Your profile. Every companion you have made, with its settings. Every conversation. Every message in every conversation, both sides. Your memories, and the ones still waiting for you to approve them. Your personality settings — the dial positions themselves, not a description of them. Saved moments. Sketches you generated, and the credits you have for making more. The preview records for companions and roles you tried before committing to them.
The account side
Your usage, daily and per period, and separately your demo usage from before you had an account of your own. Message credits and voice credits, plus every transaction that added to or spent them. Subscription events. Age verification records. Achievements, with the name and category of each, and your login streaks. Affiliate records and any commissions, if you have them.
The things you might not expect
Every email we have sent you, from our own send log. The outreach settings that govern whether a companion reaches out, the per-companion state behind them, which companions you have muted, and the record of every time it happened. Companions you published to the community, ones you saved from other people, and any reports you filed. Testimonials you submitted. Support messages and feedback you sent us. Product events — the record of what you did in the app, which is the least glamorous section and the one most people are surprised exists.
Four Places It Does Not Match the Interface
This is the part worth the article. An export that quietly differs from what you can see is worse than a small export, so here is every difference we found by reading the builder rather than assuming.
1. It is wider than your account in two places
Support messages and feedback are matched by email address, not by account. So feedback you sent anonymously, before signing in or without signing in, comes out in your copy if you gave the same address. That is deliberate and it mirrors the deletion rule, but it does mean the export can contain something you do not remember the account having.
2. Deleted sketches are not in it
The sketch section filters to the ones you have not deleted. If you removed an image and expected the export to remember it, it does not. This is the one case where the export is deliberately narrower than the raw history, and it is the case most likely to surprise somebody who thinks of an export as a complete archive.
3. Very long histories are capped, and the file says so
Messages and usage records are capped at fifty thousand rows each, newest first. If you are over that, the file carries a count of how many exist in total next to the ones it included, so you can see the gap rather than discover it. Almost nobody will hit this. The reason it is worth saying is that a truncated export that did not admit to being truncated would be indistinguishable from a complete one.
4. Some columns are stripped, on purpose
Your password hash, every reset and verification token, and the identifiers our payment processor uses are removed before the file is built. Support messages come out without the IP address they arrived from, feedback without the IP or any internal notes, and saved moments without the payment reference. None of that is data about you that we are withholding; it is either a secret that would be dangerous in a file, or somebody else's internal plumbing.
How to Get One
Settings → Your Data → Download my data. One click. The file lands in your downloads named for the date you took it, and you can take one every 24 hours.
This article shipped a few hours before that button did
Worth recording, because the article caused it. Writing this meant reading the builder, and reading the builder meant checking what the rest of the site said about it. Three pages disagreed. The home page advertised a one-click export and there was no click. The philosophy page called the export a roadmap item when it had been finished and sitting there, complete, for some time. The deletion walkthrough quoted that roadmap line back at you.
The first version of this page said all of that and told you to email support, because that was the truth at the time. Then we built the button, which took rather less time than the three pages had spent being wrong about it. Every page now says the same thing, and the thing they say is a control you can go and press.
What we will not promise
A delivery time. The file is assembled when you press the button, and how long that takes depends on how much of it there is — quoting a number we have not measured would be inventing one. What we will promise is the contents: the list above is the builder's own list, and if your file arrives missing a section from it, that is a bug and we want to hear about it.
Why This Is Not an Argument About Leaving
An article about exporting your data is usually either a retention pitch or a goodbye guide, and this is neither.
The reason to know what a copy contains is that it tells you what the account is. Thirty-six sections is a more honest description of what this product holds about you than any privacy summary, including ours. You do not have to want a copy for that to be worth knowing.
If you are leaving, the order matters and it is not obvious, so what to do first is the page for that — the short version being that a copy is only available while there is still an account to verify the request against. If you are not leaving and just want to know what is kept and why, your privacy, your control is the policy version, and every email InnerHaven can send you covers the one section of the export people are most surprised to find.